Service Plans

Terms & Conditions of Business

Equipment Service & Maintenance

 

1. General. This “agreement” constitutes a contract between Thermo Fisher Scientific Australia Pty Ltd (Thermo Fisher) and the Customer when accepted in writing by the Customer or on the commencement of Service by Thermo Fisher. Any of the terms or provisions of the Customer's order which are in any way inconsistent with, or in addition to, the terms and conditions contained herein shall not be binding on either party unless expressly accepted in writing by its authorised representatives.

 

2. Scope
2.1 These terms and conditions apply to all tasks, obligations and services set forth in any Equipment Support Plan (“ESP”) or service quotation issued by Thermo Fisher and any service activities undertaken on a “time and material” basis.
2.2 All service work will be conducted to ISO 9001 standard and any specific requirements agreed to by Thermo Fisher as specified in the ESP.
2.3 All testing and calibration will be conducted to ISO 17025 standard and any specific requirements agreed by Thermo Fisher as specified in the ESP.

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