Service Plans

Service Plans

Dedicated Technical Service Number 1300 736 767

We take the guesswork and needless expense out of the services budget by making sure that your instrumentation is always functioning efficiently, is up to date with software updates and replacement parts are available when they are needed. Our service plans are designed to benefit our customers with priority support and scheduled preventative maintenance ...Download Support Plans brochure

 

ComprehensiveComprehensive Support Plan
Our Comprehensive Support Plan is designed for customers that want to take the risk out of their business, delivering an essential blend of hardware and software support that will help you optimise productivity. Your organisation will benefit from the technical expertise across our service division in addition to a tailored, straightforward fixed price agreement for the maintenance and calibration of your equipment.

Features & Benefits:
• Includes scheduled essential maintenance during business hours. Actual number of visits and services performed depend on instrument type and configuration.
• Includes unlimited breakdown maintenance calls and all charges for labour, travel, accommodation and other expenses during business hours.
• Includes all parts (excluding specified components) required for breakdown service.
• Includes telephone technical support.
• Remote diagnostics is included to assist with rapid identification of any issues and software support. (To applicable instruments)

Discounted labour rates for any additional work not covered by this support plan

 

EssentialsProactive Support Plan - Scheduled Preventative Maintenance
This plan is ideal for customers that utilise internal maintenance resources and are seeking to incorporate predictive and proactive measures to avoid instrument downtime and eliminating issues before they arise. Your needs will be met with service and advice from factory trained industry experts, the convenience of priority telephone support as often as you need it and the latest software advancements for your instrument.

Features & Benefits:
• Provides periodic scheduled maintenance services during business hours. Actual number of visits and services performed depend on instrument type and configuration.
• Includes labour, travel, accommodation and other expenses for the scheduled maintenance.
• Includes telephone technical support.
• Basic consumables required for routine essential Maintenance.
• Support levels per plan.

 

 

 Support Plan Comparison Chart
Comprehensive Support Plan
Essential
Support Plan
Resources
 
 
Priority Technical Phone support
X
X
Remote diagnostics
(subject to internet access at site)
X
-
Firmware/software Updates
X
X
Essential Maintenance Services
 
 
On site Preventative Maintenance (PM)
X
X
PM Parts
X
X
Labour / Travel
X
X
Onsite Corrective Services
 
 
Priority Onsite Support
X
-
Onsite Visits – Labour & Travel
Unlimited*
-
Parts required corrective services (see exclusion)
X
-

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